LosEvolution

Carlos Montrell Maury
401 Hathorn Rd, Apt. J204, Oxford, MS 38655 • 662.352.9124 • 662.259.0316 carlos@losevolution.com
Student Help Desk Consultant
Skilled Student Help Desk Consultant with 3 years of experience providing PC tech support for the University of Mississippi. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Experience in technical call center operations; including providing service by communicating effectively with technical and non-technical staff in a high-paced environment.

Education
Bachelor of Business Administration in Management Information Systems, University of Mississippi, Anticipated May 2010

Hardware
IBM compatible PCs and its Hardware, Home and Office Routers and Switches, Some printer, scanner and copier systems

Operating Systems
Windows 7/Vista/XP/2000/NT/98/95, OSX, Linux (Ubuntu, Fedora, OpenSuse)

Professional Experience
Student Help Desk Consultant, University of Mississippi, University, MS Sep 2006 to Present
Information Technology Help Desk provides technology services and support campus-wide to faculty/staff and students.

• Frontline and high-paced environment, providing constant and consistent support to faculty/staff and students
• Provide onsite, on call, and phone support for faculty/staff and students
• Troubleshoot various computers for viruses, spyware, malware, and hardware & software issues
• Administrative rights to create accounts on various campus servers including Sunset (campus personal web space) and Cedar (campus main web server)
• Administrative rights to diagnose discrepancies in accounts with assistance of Senior Helpdesk and Helpdesk Consultants, System Analysts, and Helpdesk Manager using various database systems, specifically CAMS (Centralized Account Management System), and LDAP (Lightweight Directory Access Protocol)
• WebID and Sunset administration privileges inclusive only to password resets and account unlocking
• Assist University students and faculty/staff in account setup and usage

Technician, University of Mississippi, University, MS Jan 2007 to May 2007
Department of Pharmacology Project Coordinator request for exclusive and on-call technical support.

• Troubleshoot computers and equipment for conflicts and compatibility issues
• Provide on-call support to Project Coordinator during times of immediate need
• Assist in errand running, filing duties

Student Worker/Office Assistant, University of Mississippi, University, MS August 2004 to September 2006
African American Studies Department work-study position to assist in performing day-to-day duties for department.

• Assist in errand running, phone services, and filing
• Work with various professors in department to assist with departmental research
• Maintain departmental website

Membership & Affiliations

• Iota Phi Theta®, Fraternity Inc, Ole Miss Colony: President since November 2008
• Association for Information Technology Professionals, Ole Miss Chapter: Vice President since May 2008, Member since 2006
• Alliance for Computing Machinery, Ole Miss Chapter: Member during 2004-2006
• IMAGE (Increasing Minority Access to Graduate Education), Ole Miss: Vice-President 2006-2007, Member since 2004

References Available Upon Request